As a loyal customer for the last 10 years (god, don’t ask me how or why), I’ve learned to become complacent with regards to your seemingly never ending service and support let downs. While I occasionally get a kick out of your ads (“Everyone loves Money”), I certainly never get a kick out of your services (well, I do love HD regardless of where it comes from), unless you count getting kicked off the Net randomly or having my DVR “kick” me to the end of a program while I rewind or fast forward. But alas, I digress.
The real point of this love letter is to ask/plead with you to get your digital ducks in a row. It’s great that you’ve jumped on the iBandwagon and released this Comcast TV Listings app. However, after my brief experience with it, I don’t know how you can look at yourself in the mirror any more. Instead of providing something useful like remote DVR recordings (which your competition already does), all you’ve done is ripped off i.TV / other free TV guide-type apps and disguised it as your own disappointing iPhone / iPod touch application.
Sticking to the old motto – imitation is the sincerest form of flattery – are we? Bravo. Now, how about adding some remote DVR functionality in version 2.0? I mean, at least give it a try, you’ve really got nothing left to lose at this point.